A volunteer’s story: Finding meaning in supporting others through MAID
Volunteering with MAID Family Support Society (MFSS) is not just about giving time – it’s about offering presence, compassion, and understanding during one of life’s most vulnerable moments. In this edition of MAID Stories, we hear directly from volunteer Anna Grosman, who shares what inspired her to get involved, the emotional impact of this role, and how it has changed her perspective on end-of-life care.
Why I chose to volunteer with MAID Family Support Society
“My motivation to volunteer with MAID Family Support Society came from an article I read in the Globe and Mail, where a volunteer described her experience,” Anna says.
That article sparked something in Anna – a desire to be there for others walking a path she deeply respects.
A moment that stuck with me
“A daughter was grieving deeply and having terrible guilt, particularly because, once her mother had been put to sleep, she chose to leave the room for the rest of the procedure,” Anna shares.
It’s moments like this that reveal the emotional complexity of medical assistance in dying (MAID). Anna’s ability to be a calm, non-judgmental presence allows families to process feelings that may be difficult to share with others.
What makes this role meaningful
For Anna, meaning comes from knowing she’s made a difference. “Feeling like I’m making a positive difference in their lives, particularly when they express their gratitude,” she says.
That gratitude is what keeps volunteers like Anna returning, even when the work is emotionally heavy.
The emotional challenge of letting go
“I think what is most challenging for me is when I hang up,” says Anna. “I release a lot of tension and hope that I made the person’s journey a little easier.”
Providing support during times of grief and decision-making isn’t easy. But for Anna, the hope that she’s made someone’s experience just a little lighter helps her carry the weight.
Preparing for each conversation
Anna has a few steps she routinely takes to get prepared. “I get myself a glass of water (or coffee for a morning talk),” she explains. “I sit in my favourite chair in my den and get very comfortable. I do a quick body scan to ensure that I’m ready.”
These simple grounding practices ensure Anna can show up with clarity and empathy for each person she connects with.
What helped me most as a volunteer
Anna has taken advantage of the resources provided by MFSS to support her in her volunteer role.
“I can’t narrow it down to one aspect of the training; the manual was of tremendous help. I have also benefited from some of the excellent speakers at our monthly meetings.”
Comprehensive training and ongoing support are key parts of MAID Family Support Society’s volunteer program, something Anna continues to appreciate and learn from.
Advice to future volunteers
“I would advise them to make sure they are sufficiently healed and at peace with their own experience first,” Anna advises anyone considering volunteering, and then shares this caveat: “Sometimes that can take years.”
Volunteering in the world of end-of-life care requires emotional readiness. Anna’s advice underscores the importance of healing before stepping into a support role.
Setting boundaries with compassion
Boundaries are very important in this type of role, and Anna approaches conversations with a few in mind.
“I make it very clear at the beginning of a call that we will be speaking for no longer than an hour.” she shares. “I do not talk about myself unless specifically asked. I listen and validate their experience and their emotions and I check in with them to make sure they feel truly heard.”
Anna’s ability to balance empathy with healthy boundaries ensures that conversations are supportive, safe, and centred on the person who is grieving or seeking support.
“I feel peaceful and philosophical about end-of-life decisions,” Anna says. “My own experience has shown me that it’s not scary when one is truly ready and that a MAID choice can be the most beautiful choice of all.”
For Anna, being present for others has deepened her own understanding of what it means to die with dignity as well as to live with compassion.
Join MAID Family Support Society as a volunteer
If Anna’s story resonates with you and you have personal experience with a loved one choosing MAID, consider becoming a volunteer. You don’t need to have all the answers — just the ability to listen with care. Learn more at maidfamilysupport.ca/volunteer.
